PAYMENT INFORMATION

At Kombat USA, we want your checkout experience to be simple, secure, and convenient. Payments for online orders are processed through our Shopify checkout using the payment methods available to you at checkout.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Kombat USA accepts major credit and debit cards and may offer accelerated or alternative payment options, including:

• Visa

• Mastercard

• American Express

• Discover

• Shop Pay

• Apple Pay

• Google Pay

• Afterpay, when available

Available payment methods may vary depending on your device, location, order, and the payment options displayed during checkout.

The payment methods shown at checkout are the available options for your order.

IS MY PAYMENT INFORMATION SECURE?

We use Shopify's secure checkout and payment processing technology to process online transactions.

Kombat USA does not require customers to provide payment information by email, text message, or social media.

For your security, please enter payment information only through the official checkout on KombatUSA.com.

WHEN WILL I BE CHARGED?

Your payment method will be authorized or charged as part of the checkout and order-processing process.

An order is not considered successfully placed until the payment has been accepted or appropriately authorized.

If payment authorization cannot be completed, your order may not be processed.

WHY WAS MY PAYMENT DECLINED?

A payment may be declined for several reasons, including:

• Incorrect card information

• Incorrect billing address

• Insufficient available funds or credit

• Expired card

• Security verification by your bank or payment provider

• Restrictions placed on the transaction by your card issuer

• Information entered during checkout not matching the information held by your payment provider

Please make sure your billing address and payment information match the information associated with your payment method.

If your payment continues to be declined, we recommend contacting your bank, card issuer, or payment provider directly. For security reasons, Kombat USA generally cannot override a declined transaction.

You may also try another available payment method at checkout.

WHY DO I SEE A PENDING OR TEMPORARY CHARGE?

In some cases, your bank or payment provider may display a pending authorization while a transaction is being processed.

The timing for releasing or finalizing a pending authorization is determined by your bank or payment provider.

If you have questions about a pending charge, please contact your financial institution for additional information.

I PLACED AN ORDER BUT DID NOT RECEIVE A CONFIRMATION EMAIL

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

If you do not see your confirmation:

1. Check your spam, junk, or promotions folder.

2. Make sure you entered the correct email address during checkout.

3. Check whether your payment transaction was successfully completed.

4. Contact Kombat USA Customer Support if you still cannot locate your order confirmation.

When contacting us, please provide your name, email address, and any available order information so we can assist you.

HOW DO I USE A DISCOUNT CODE?

If you have a valid Kombat USA promotional or discount code, enter it in the Discount Code field during checkout before completing your payment.

Discount codes may be subject to:

• Expiration dates

• Minimum purchase requirements

• Product or collection restrictions

• Customer eligibility requirements

• Usage limits

• Other promotional terms and conditions

Whether a discount can be combined with another promotion depends on the terms and settings of the applicable offer.

Some sale, clearance, promotional, customized, or otherwise excluded products may not qualify for certain discount codes.

Please review your order total before completing checkout to make sure the discount was successfully applied.

CAN A DISCOUNT BE APPLIED AFTER I PLACE MY ORDER?

Discount codes should be entered and applied before the order is submitted.

If a discount code was not entered or did not apply before checkout was completed, we cannot guarantee that the discount can be added retroactively.

Please contact Customer Support if you believe you experienced a checkout error.

PAYMENT VERIFICATION

To help protect our customers and our business against unauthorized transactions, certain orders may be subject to additional payment or order verification.

If additional information is required, we may contact you using the information provided with your order.

Orders requiring additional verification may experience a short processing delay.

CURRENCY

Prices and available payment options are displayed during checkout. Depending on your location and checkout settings, your financial institution or payment provider may apply currency conversion or other transaction-related fees.

Any fees imposed directly by your bank, card issuer, or payment provider are outside the control of Kombat USA.

PAYMENT QUESTIONS

If you have questions regarding an order, payment, discount code, or checkout issue, please contact Kombat USA Customer Support through our Contact Us page.

For your protection, please do not send complete credit card or other sensitive payment information by email, text message, or social media.