Payments

How can I make a payment?
We accept all major credit cards, as well as Afterpay. You can also use Apple Pay, Google Pay, and Shopify Pay.

Why did my payment not go through?
There could be various reasons for a declined payment. If you're using a credit card, the issue may be related to your billing address. Ensure that your billing address matches the one on file with your card issuer, especially if it differs from your shipping address. If our system declines your payment, you will need to start the process over, as we cannot manually adjust the billing address.
If you tried paying through a different method and it was declined, please check directly with the payment provider, as they may have their own verification process. We are unable to process your order until the payment is approved.

I placed an order but did not receive an invoice or confirmation.
You should receive an order confirmation email within 1-2 hours after placing your order. If you don’t see it, check your spam folder. If it’s still missing, feel free to contact us; there may have been an error in the email address you provided.

How do I apply a discount code to my order?
You can enter your discount code in the designated box during checkout. Please note that only one code can be used per order, and discount codes are not applicable to items that are already on sale

Shipping

Generally all orders will get shipped within 1-3 business of being placed. For international orders please allow up to 4 days for your payment to get processed. Once your order is shipped it you will receive an email with tracking details.

Shipping cost depends on weight and destination. We offer USPS and UPS shipping. A single item like a t shirt, shorts, or rash guard will be about $5-$10, a Gi can be anything from $8-$20. All orders over $200 receive complimentary shipping, all other rates will be calculated at check out.

If you choose USPS Priority Mail, your order will get shipped within 1-3 business days. If you need Overnight or Express shipping please choose UPS Next Day Air or USPS Express. Next Day Air and Express orders placed before 12pm Mon-Fri will get shipped on the same day, otherwise they will go out on the next business day.

Since we do not have control over what you get charged during customs in the receiving country we do not cover any custom or duty charges. You are responsible to cover those costs.

We highly recommend choosing UPS or DHL for international shipments. USPS only has limited tracking and no insurance. Once the package leaves the United States it generally gets handed over to the local postal service. We are not able to contact them to find out about your package. If your package gets lost, we are not able to file a claim or replace it for you.

Payments

We accept all major credit cards, PayPal and AfterPay. You can also pay via Apple Pay, Google Pay, and Shopify Pay.

There could be different reasons for why your payment got declined. If you pay via credit card it could be your billing address. If your shipping address is different from your billing address please make sure you provide both. We are not able to manually adjust your billing address, if our system declined your payment you need to start over. If you tried paying via PayPal and it did not go through you can check with PayPal directly. They have their own verification process, we are not able to process your order until PayPal approves the charge.

You should receive an order confirmation via email within 1-3 hours of your order being placed. If you did not receive anything please check your spam folder. Feel free to send us a message or email as well, maybe there was a typo in your email address.

There will be a box on the checkout code to apply your discount code. We only allow one code per order. Note that we are not able to accept discounts codes on already discounted items, they work on non sale items only.

Returns and Exchanges

If you wish to exchange your item for a different size or color you can do so by sending it back for store credit. There is no return fee for returning for store credit. All returns for a refund will include a return fee. The original shipping cost does not get returned. Please click here to start the return process. Feel free to send us an email atorders@kombatusa.comwith any questions at any time!

We do not accept returns or exchanges for items that have been used or washed. All items need to be new, in its original packaging and with all tags attached

These things can happen and we understand it is frustrating when it does. After all, they are made out of cotton and not indestructible. If your gi rips within 60 days of your purchase we will either replace it for you or get it repaired. Please send us an email with order number and pictures of your gi so we can asses.

As stated in the product descriptions, none of our gis are pre shrunk. This means that if you wash it hot or put it in the dryer it will shrink up to two inches on each sleeve. We are not able to get you a replacement if you dried your gi. If you plan on drying your gis the sleeves should be past your wrists when trying it on.

We don’t do direct exchanges. If you wish to exchange your item please start the return process by followingthis link. Once we receive your return we will issue you store credit which can be used on another item. Returns for store credit do not have a return fee.

Questions about our products

Of course! If you are not able to determine your size via our size charts we are here to assist with any sizing questions you may have. Feel free to send us a message in our live chart or send us an email. Please provide your height and weight. Keep in mind that a Kombat usa will not fit the same as an Kombat usa from another brand.

We highly recommend you wash all gis, shirts, rash guards and shorts cold and hang dry. Our gis are not preshrunk and will get smaller in a hot wash or dryer. If you do decide to dry your gis please choose your size accordingly. We are not able accept any returns or exchanges once your item has been washed.

We restock a lot of items every 1-2 months. Some items may not be restocked for a longer period or may be discontinued all together. You can sign up to receive a restock notification via email in the product page. Just go on the size and color you are looking for and enter your email address in the box that appears below. Feel free to send us an email or message as well!

Not all of them. Most of our gis are IBJJF legal, some of them are not due to the color or material. Please look for the specification in the product description.

Sponsorship

Find the link “Sponsorship” in the footer of our website. There is a form to fill out, tell us about yourself and why you want to be sponsored by Kombat usa. We read every application and do our best to get back to everyone. We receive a lot of applications every day, unfortunately we are not able to sponsor everyone.

We do our best to get back to everyone within a week. Please allow up to four weeks to hear back, we receive a lot of applications every day.

Thanks For Visiting Our Website

For any other questions you may have, feel free to message us in our live chat during business hours or send us an email at orders@kombatusa.com!