Privacy Policy

 DO OR DIE ONLINE PRIVACY POLICY

DO OR DIE is committed to respecting the privacy and security of your personal information. The following online privacy policy describes the information we collect and how we use it. By using this website, you consent to our privacy policy. For questions or concerns, please contact us. Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your visit for trends and statistics, but you will remain anonymous unless you tell us who you are. Once you choose to give us your personal information, you are not anonymous to us. For more information, see “Cookies and Pixel Tags” section below. We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:
  • Register
  • Purchase
  • Request to receive communications
  • Participate in a promotion or other website feature
In order to better understand your preferences and better serve you, we may combine information you give us online with other information from DO OR DIE sources, transactions and communications. This may include data from direct mail, events, or online marketing. We may also combine that information with data that is publicly available and data that we receive from other reputable sources. This data may include postal address updates and demographic data. We collect information about gift recipients to fulfill the gift purchase, respond to customer service inquiries and for analysis purposes only. All data combined and stored with online data is protected by this privacy policy.

USING INFORMATION

We may use the information we collect to:
  • Customize and/or personalize your communications and shopping experience
  • Better respond to your customer service inquiries
  • Communicate with you about your purchase, account information, or customer service needs
  • Communicate with you about our products and events, and for other promotional purposes
  • Improve our business
  • Administer contests, promotions, surveys or other website features

SHARING INFORMATION

For the purpose of operating our business, we may transfer information between DO OR DIE and our preferred service providers who use that information only to conduct DO OR DIE business. For example, they may handle DO OR DIE’s credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management. We may also share your information to administer a website feature (e.g., music download or competition registration) and in that case will notify you before you give us your information. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

PROTECTING YOUR INFORMATION

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.

COOKIES AND PIXEL TAGS

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online browsing and shopping experience.

For example, we use cookies to:

  • Remember the items in your Shopping Cart
  • Recognize you when you return to our website
  • Analyze visitor behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Mozilla Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

We also use pixel tags – tiny graphic images – to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us.

We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

UNSUBSCRIBING, REMOVING OR MODIFYING YOUR INFORMATION

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from DO OR DIE or would like to update or change your personal information or preferences, follow the instructions below.

Registration Information, Email and Other Subscriptions

  • To modify the information you have provided during registration, please login and update your profile.
  • To unsubscribe from an email, please follow the instructions in any email you receive. You can also manage your subscriptions via the subscription management section of your account.

CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 13.

POLICY CHANGES

We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was last modified on March 17th, 2010.

QUESTIONS AND FEEDBACK

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section that explains other terms governing the use of our website.

Shipping

Generally all orders will get shipped within 1-3 business of being placed. For international orders please allow up to 4 days for your payment to get processed. Once your order is shipped it you will receive an email with tracking details.

Shipping cost depends on weight and destination. We offer USPS and UPS shipping. A single item like a t shirt, shorts, or rash guard will be about $5-$10, a Gi can be anything from $8-$20. All orders over $200 receive complimentary shipping, all other rates will be calculated at check out.

If you choose USPS Priority Mail, your order will get shipped within 1-3 business days. If you need Overnight or Express shipping please choose UPS Next Day Air or USPS Express. Next Day Air and Express orders placed before 12pm Mon-Fri will get shipped on the same day, otherwise they will go out on the next business day.

Since we do not have control over what you get charged during customs in the receiving country we do not cover any custom or duty charges. You are responsible to cover those costs.

We highly recommend choosing UPS or DHL for international shipments. USPS only has limited tracking and no insurance. Once the package leaves the United States it generally gets handed over to the local postal service. We are not able to contact them to find out about your package. If your package gets lost, we are not able to file a claim or replace it for you.

Payments

We accept all major credit cards, PayPal and AfterPay. You can also pay via Apple Pay, Google Pay, and Shopify Pay.

There could be different reasons for why your payment got declined. If you pay via credit card it could be your billing address. If your shipping address is different from your billing address please make sure you provide both. We are not able to manually adjust your billing address, if our system declined your payment you need to start over. If you tried paying via PayPal and it did not go through you can check with PayPal directly. They have their own verification process, we are not able to process your order until PayPal approves the charge.

You should receive an order confirmation via email within 1-3 hours of your order being placed. If you did not receive anything please check your spam folder. Feel free to send us a message or email as well, maybe there was a typo in your email address.

There will be a box on the checkout code to apply your discount code. We only allow one code per order. Note that we are not able to accept discounts codes on already discounted items, they work on non sale items only.

Returns and Exchanges

If you wish to exchange your item for a different size or color you can do so by sending it back for store credit. There is no return fee for returning for store credit. All returns for a refund will include a return fee. The original shipping cost does not get returned. Please click here to start the return process. Feel free to send us an email atorders@kombatusa.comwith any questions at any time!

We do not accept returns or exchanges for items that have been used or washed. All items need to be new, in its original packaging and with all tags attached

These things can happen and we understand it is frustrating when it does. After all, they are made out of cotton and not indestructible. If your gi rips within 60 days of your purchase we will either replace it for you or get it repaired. Please send us an email with order number and pictures of your gi so we can asses.

As stated in the product descriptions, none of our gis are pre shrunk. This means that if you wash it hot or put it in the dryer it will shrink up to two inches on each sleeve. We are not able to get you a replacement if you dried your gi. If you plan on drying your gis the sleeves should be past your wrists when trying it on.

We don’t do direct exchanges. If you wish to exchange your item please start the return process by followingthis link. Once we receive your return we will issue you store credit which can be used on another item. Returns for store credit do not have a return fee.

Questions about our products

Of course! If you are not able to determine your size via our size charts we are here to assist with any sizing questions you may have. Feel free to send us a message in our live chart or send us an email. Please provide your height and weight. Keep in mind that a Kombat usa will not fit the same as an Kombat usa from another brand.

We highly recommend you wash all gis, shirts, rash guards and shorts cold and hang dry. Our gis are not preshrunk and will get smaller in a hot wash or dryer. If you do decide to dry your gis please choose your size accordingly. We are not able accept any returns or exchanges once your item has been washed.

We restock a lot of items every 1-2 months. Some items may not be restocked for a longer period or may be discontinued all together. You can sign up to receive a restock notification via email in the product page. Just go on the size and color you are looking for and enter your email address in the box that appears below. Feel free to send us an email or message as well!

Not all of them. Most of our gis are IBJJF legal, some of them are not due to the color or material. Please look for the specification in the product description.

Sponsorship

Find the link “Sponsorship” in the footer of our website. There is a form to fill out, tell us about yourself and why you want to be sponsored by Kombat usa. We read every application and do our best to get back to everyone. We receive a lot of applications every day, unfortunately we are not able to sponsor everyone.

We do our best to get back to everyone within a week. Please allow up to four weeks to hear back, we receive a lot of applications every day.

Thanks For Visiting Our Website

For any other questions you may have, feel free to message us in our live chat during business hours or send us an email at orders@kombatusa.com!