Refund policy

KOMBAT USA — Returns, Refunds and Exchanges

14-Day Return Policy

For eligible products, you have 14 days after receiving your order to request a return. Limited-edition, customized, personalized and special-order products are subject to the final-sale terms below.

To qualify for a standard return, items must be:

  • Unworn, unused, unwashed and unaltered.

  • In their original condition and packaging.

  • Free from stains, odors, pet hair and signs of training or wear.

  • Returned with all original tags, labels and included accessories.

  • Accompanied by a receipt or proof of purchase.

You may carefully try on an item indoors to check the fit, but do not train in it, wash it or remove any tags.

Gi Tags and Labels Must Remain Intact

All original gi tags and labels, including the special tag inside the gi, must remain securely attached in their original position and condition.

Gis with tags or labels that have been removed, cut, detached, altered or reattached are not eligible for standard returns, size exchanges or store credit. Including a detached tag in the package does not satisfy this requirement.

This condition does not override applicable rights relating to defective, damaged or incorrectly supplied goods, or other mandatory consumer rights.

How to Request a Return

Email info@kombatusa.com within 14 days of delivery with your order number, the item you wish to return and the reason for your request. We may request photographs to verify the item's condition and attached tags.

If approved, we will provide return instructions, the correct return address and a return shipping label where applicable. Please do not send merchandise to a warehouse, office or shipping-origin address without our instructions.

Unapproved returns are not accepted under our standard return program. Return authorization is subject to inspection and does not guarantee a refund or store credit.

Return Shipping and Fees

For eligible returns requested because of size preference or change of mind:

  • Returns for store credit have no return fee.

  • Returns for a refund may incur a return fee only where the amount or calculation was disclosed before purchase and is permitted by law.

  • Original shipping charges are non-refundable unless applicable law requires otherwise.

  • Any applicable return-label charge or deduction will be explained before you send the item back.

If we supplied an incorrect or defective item, we will arrange the appropriate resolution and cover return shipping where required.

Limited Editions, Customized Products and Special Orders — Final Sale

Limited-edition products and packages, including the Limited Edition Experience Box, and customized, personalized or special-order products are final sale.

These products are non-refundable, non-returnable and non-exchangeable for change of mind, customer-selected sizing errors or errors in personalization details supplied by the customer. They are excluded from our standard return and store-credit program.

Before ordering, please:

  • Review the applicable size chart for every item.

  • Check your measurements and confirm each selected size.

  • Confirm your belt color and other product selections.

  • Check the spelling of any personalized name or text.

Contact info@kombatusa.com before ordering if you need assistance.

Final-sale terms do not remove rights relating to damaged, defective or incorrectly supplied goods, or any cancellation, refund or other remedies required by applicable law.

Other Non-Returnable Items

Sale items and gift cards are excluded from our standard return program, except where applicable law requires otherwise.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact info@kombatusa.com promptly if an item is damaged, defective or different from what you ordered. Include your order number, a description of the issue and clear photographs.

Keep the item and packaging while we review the issue. We will provide instructions and arrange an appropriate remedy. Our standard final-sale, packaging and tag requirements do not restrict mandatory rights for faulty or incorrectly supplied products.

Size Changes and Exchanges

We do not offer direct exchanges. For eligible products, request a return for store credit, then use the approved credit to place a new order for your preferred size or color. Availability is not guaranteed.

Final-sale products are not eligible for this process unless a remedy is required by law.

60-Day Gear Replacement Offer

If your gear rips within 60 days after delivery, contact info@kombatusa.com within that period with your order number, a description of the issue and clear photographs.

After reviewing and approving your request, we will offer a replacement of the affected item for 50% of its original purchase price, with no restocking fee. Replacement availability is subject to stock. Contact us for replacement pricing if the affected item was purchased as part of a package.

This offer does not replace any free repair, replacement, refund or other remedy required by applicable law for defective or incorrectly supplied goods.

Preorders and Shipping Delays

Preorders ship according to the timing stated on the product page when the order is placed. A dispatch date is not a guaranteed delivery date.

If we cannot ship within the promised timeframe, we will notify you and provide any legally required options to accept a revised shipping date or cancel for a refund. Final-sale terms do not override these rights.

European Union Right of Withdrawal

Where EU consumer law applies, eligible online purchases generally carry a 14-day right of withdrawal beginning on delivery. Notify us at info@kombatusa.com within that period if you wish to exercise this right.

Legal exceptions may apply, including goods made to your specifications or clearly personalized. A product is not automatically exempt solely because it is described as limited edition, on sale or a special order.

Statutory withdrawal requests are governed by applicable law rather than our stricter voluntary return conditions. Refund timing, return costs, standard delivery charges and any lawful deduction for handling beyond what is necessary to inspect the goods will be handled accordingly.

Refunds

After receiving and inspecting an authorized return, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method within 10 business days, or sooner where required by law. Your bank or card provider may require additional processing time. Approved store-credit returns will be issued as store credit.

If more than 15 business days have passed since your refund was approved, contact info@kombatusa.com.

Policy Changes and Consumer Rights

The policy disclosed when you placed your order applies to that purchase. Later changes will not retroactively reduce your rights.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.

For assistance, contact info@kombatusa.com.